FAQ
π¦· PureSmileβ’ 360Β° β Frequently Asked Questions
What is PureSmileβ’ 360Β°?
PureSmileβ’ 360Β° is a smart U-shaped electric toothbrush that cleans all your teeth in just 30β60 seconds. It uses sonic vibrations and cold-light whitening for a deep, gentle clean and healthier gums.
How does it work?
Apply toothpaste, place the U-shaped mouthpiece in your mouth, and press start. The brush automatically cleans every tooth with sonic technology for a 360Β° clean in seconds.
Is it safe for sensitive teeth?
Yes! The soft medical-grade silicone and gentle sonic vibrations make it ideal for sensitive teeth and gums.
Does it whiten teeth?
Yes, the built-in cold-light helps remove stains and whiten teeth gradually without causing sensitivity.
How long does the battery last?
A full charge lasts up to 10 days, depending on usage. You can easily recharge it via USB.
Is PureSmileβ’ waterproof?
Yes, itβs fully waterproof (IPX7), so you can safely rinse it under running water.
How should I clean the device?
After each use, rinse the mouthpiece under water. For deep cleaning, wash with mild soap and warm water once a week.
Can kids use it?
Yes! Itβs safe for children aged 6 and older with adult supervision.
Do you accept online payments?
Yes! We accept major credit/debit cards, PayPal, and Apple Pay β all securely processed through Shopify Payments.
Is my payment information secure?
Absolutely. All payments are encrypted and protected under PCI DSS Level 1 compliance β the highest standard for online payment security.
Do you ship worldwide?
Yes, we ship worldwide with full tracking for every order.
How long does delivery take?
Delivery usually takes 5β12 business days depending on your location.
Can I track my order?
Yes! Youβll receive a tracking link by email as soon as your order is shipped.
What if Iβm not satisfied?
We offer a 30-day satisfaction guarantee. If youβre not happy with your PureSmileβ’, contact us for an exchange or refund.
Do you offer a warranty?
Yes! All PureSmileβ’ devices come with a 1-year warranty covering manufacturing defects.
What materials is it made from?
PureSmileβ’ 360Β° is made from premium, medical-grade silicone β soft, safe, durable, and eco-friendly.
Is it plant-based or sustainable?
Yes! The materials are cruelty-free, BPA-free, and designed for long-term use to reduce plastic waste.
How can I contact PureSmileβ’?
You can contact us anytime at support@puresmilecare.com or via our Contact Us page.
Where are you based?
Our brand is based in Ireland, and we ship orders worldwide from our international fulfillment centers.